Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern your use of the Zimpra transport management system and related services.

Zimpra is operated by ISUA Solutions Private Limited, a company registered in India.

In these Terms:

• “Zimpra”, “we”, “us”, or “our” means Zimpra and its operating company.
• “Customer”, “you”, or “your” means the company or person that subscribes to or uses Zimpra.
• “User” means an individual authorized by the Customer to use the Service.
• “Service” means the Zimpra transport management system and related websites, applications, integrations, and features.

Zimpra is available through:

• https://tms.zimpra.com
• https://account.zimpra.com

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms.

If you do not agree to these Terms, you must not use the Service.

2. What Zimpra provides

Zimpra provides software for road-transport companies to manage their business operations.

The Service may include features for:

• Trips and shipments
• Customers and clients
• Invoices
• Receipts
• Payments
• Broker payments
• Expenses
• Reports
• Delivery-proof documents and photographs
• Data exports
• Google integrations
• Other features that Zimpra may add or change over time

Zimpra is a software provider. Zimpra does not itself provide transportation, freight, trucking, brokerage, or logistics services.

The Customer remains responsible for its transportation operations and relationships with its own customers, drivers, brokers, vendors, carriers, and other parties.

3. Eligibility

You must be at least 18 years old to create or use a Zimpra account.

If you use Zimpra on behalf of a company, you confirm that you have authority to accept these Terms on that company’s behalf.

You are responsible for ensuring that everyone you authorize to use your account complies with these Terms.

4. Account registration

You must provide accurate and reasonably complete information when creating an account.

You are responsible for:

• Keeping account information accurate
• Keeping login credentials confidential
• Controlling who has access to your account
• Removing access for users who should no longer use the Service
• All activity carried out through your authorized users’ accounts

You must notify us promptly if you believe an account has been accessed without authorization.

5. Subscription and payment

Zimpra is provided on a subscription basis unless otherwise agreed in writing.

The applicable subscription price, billing period, number of users, features, taxes, and payment terms will be shown in your order, subscription plan, invoice, proposal, or other commercial agreement with Zimpra.

Unless otherwise agreed:

• Subscription fees are payable according to the applicable billing period.
• Applicable taxes are charged in addition to the subscription price where required.
• You are responsible for providing accurate billing information.
• You must pay invoices by their due date.
• If payment remains overdue, Zimpra may restrict or suspend access after providing reasonable notice where appropriate.

Subscription fees are generally non-refundable except where required by applicable law or expressly agreed in writing.

If your subscription is cancelled, you remain responsible for amounts that became payable before cancellation.

6. Changes to pricing and plans

Zimpra may change its plans, features, or prices from time to time.

If a price change affects an existing paid subscription, we will provide reasonable advance notice before the new price applies, unless the change is required because of taxes, law, or another circumstance outside our reasonable control.

7. Customer data

You own your business data.

This includes the trips, customer records, invoices, receipts, payments, broker payments, expenses, reports, documents, photographs, and other business information that you or your authorized users submit to Zimpra.

Nothing in these Terms transfers ownership of your business data to Zimpra.

You give Zimpra permission to host, store, process, transmit, display, and otherwise use your data only as reasonably necessary to provide, secure, maintain, and support the Service.

8. Data export

You can export your business data from Zimpra at any time using available export functionality or by requesting an export from us.

If the required export functionality is not available directly in the Service, Zimpra will work with you to provide a reasonable export of your data in a commonly usable format.

You remain responsible for maintaining any copies of your data that you require for your own business, legal, accounting, or regulatory purposes.

9. Separate customer databases

Zimpra maintains customer business data in separate databases.

Your business data is not intentionally combined with another customer’s business database for ordinary operation of the Service.

Zimpra may use shared infrastructure and service providers to operate the Service, but access to customer data is controlled through appropriate technical and organizational measures.

10. Google integrations

Zimpra offers optional Google integrations.

The applicable Google permissions are described in our Privacy Policy.

In particular:

Google Sign-In

Google Sign-In uses only the openid, email, and profile scopes for authentication and basic account identification.

Gmail

The gmail.send permission is used only to send the Customer’s own invoices from the Customer’s own Gmail account to the Customer’s own clients.

Zimpra does not read, search, or store Gmail messages.

Google Drive

The drive.file permission is used to upload delivery-proof photographs and documents into the Customer’s own Google Drive.

The application can access only files that it created or has been given access to through this permission.

Google Sheets

Zimpra may write a read-only mirror of the Customer’s own Zimpra data into a Google Sheet selected or created by the Customer.

Google user data is not sold, used for advertising, or used to train artificial intelligence or machine-learning models.

Zimpra’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

11. Acceptable use

You may use Zimpra only for lawful business purposes and in accordance with these Terms.

You must not:

• Use Zimpra for unlawful activities.
• Attempt to gain unauthorized access to another customer’s account or data.
• Attempt to bypass security or access controls.
• Interfere with the operation of Zimpra or its infrastructure.
• Upload malicious software, viruses, or other harmful code.
• Reverse engineer, decompile, or attempt to extract the source code of the Service except where applicable law expressly permits it.
• Use Zimpra to infringe another person’s intellectual-property, privacy, or other rights.
• Use the Service to send spam, fraudulent communications, or other unlawful messages.
• Impersonate another person or organization.
• Resell or sublicense access to Zimpra unless we have expressly agreed to this in writing.
• Use automated methods to access the Service in a way that places an unreasonable load on our systems.
• Use the Service to store or process information that you do not have the right to process.

We may suspend or restrict access where reasonably necessary to protect Zimpra, other customers, our infrastructure, or third parties from security threats, unlawful activity, or serious misuse.

12. Customer responsibilities

You are responsible for:

• The accuracy of your business data.
• Your transportation and logistics operations.
• Your relationships with customers, drivers, brokers, carriers, and vendors.
• Obtaining any licenses, permissions, consents, or approvals required for your business.
• Ensuring that information uploaded to Zimpra may lawfully be processed.
• Reviewing invoices, reports, payments, and other business records generated through the Service before relying on them.
• Maintaining appropriate backups or exports for your own business requirements.

Zimpra is a software tool and does not independently verify whether your business records are correct.

13. Service availability

We aim to keep Zimpra available and reliable for normal business use.

However, we do not promise uninterrupted or error-free availability and do not provide a specific uptime percentage or service-level agreement unless we have expressly agreed to one in a separate written agreement.

The Service may occasionally be unavailable or degraded because of:

• Maintenance
• Updates
• Security measures
• Infrastructure failures
• Internet or telecommunications problems
• Third-party service failures
• Events outside our reasonable control

We will generally try to carry out planned maintenance in a way that minimizes disruption.

14. Changes to the Service

Zimpra may add, remove, modify, or improve features over time.

We may make changes to the Service for reasons including:

• Improving functionality
• Security
• Performance
• Legal or regulatory requirements
• Changes to third-party services
• Product development

We will not intentionally remove the core ability to access your customer data without providing a reasonable way to export that data, subject to these Terms and applicable law.

15. Intellectual property

Zimpra and its licensors own the Service, including its software, interface, design, trademarks, documentation, and underlying technology.

Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service during your subscription period in accordance with these Terms.

These Terms do not give you ownership of Zimpra’s software or intellectual property.

You retain ownership of your own business data.

16. Feedback

If you provide suggestions, ideas, or feedback about Zimpra, you allow us to use that feedback without restriction or payment to you, provided that doing so does not disclose your confidential business information or your personal data unnecessarily.

17. Confidentiality

Each party may receive confidential information from the other in connection with the Service.

The receiving party will use reasonable care to protect confidential information and will use it only for purposes connected with the business relationship.

Confidential information does not include information that:

• Is publicly available without breach of these Terms.
• Was already lawfully known to the receiving party.
• Is independently developed without using the other party’s confidential information.
• Must be disclosed by law or valid legal process.

18. Privacy and data protection

Zimpra’s processing of personal information is described in our Privacy Policy.

You should read the Privacy Policy together with these Terms.

If you use Zimpra to store personal information about your employees, customers, drivers, vendors, or other people, you are responsible for ensuring that your collection and use of that information is lawful and that you have the necessary rights, permissions, notices, and consents.

19. Third-party services

Zimpra may integrate with third-party services, including Google services and infrastructure providers.

Third-party services may have their own terms and privacy policies.

Zimpra is not responsible for third-party services that it does not control.

If a third-party service becomes unavailable, changes its API, changes its permissions, or stops supporting an integration, some Zimpra functionality may become unavailable or change.

20. Suspension

We may suspend or restrict your access to Zimpra if reasonably necessary to:

• Protect the security of the Service.
• Prevent fraud or abuse.
• Address a serious violation of these Terms.
• Comply with law or a valid government request.
• Address unpaid subscription fees after reasonable notice.
• Prevent harm to other customers or third parties.

Where reasonably possible, we will notify you before suspension and give you an opportunity to resolve the issue.

21. Termination by the Customer

You may terminate your Zimpra subscription in accordance with the cancellation terms applicable to your subscription or commercial agreement.

Termination does not remove your obligation to pay amounts that became due before termination.

22. Termination by Zimpra

Zimpra may terminate a customer’s account if:

• The customer materially breaches these Terms and does not remedy the breach within a reasonable period after notice.
• The customer fails to pay amounts that are due after reasonable notice.
• Continued provision of the Service would violate applicable law.
• The account is being used for serious unlawful activity, fraud, or abuse.
• Zimpra discontinues the relevant Service.

Where reasonably possible, we will provide notice before termination.

23. What happens to your data after termination

After termination, your right to use the Service ends.

You should export your data before the termination date.

Following termination, Zimpra will retain or delete customer data according to its Privacy Policy and any applicable agreement with the Customer.

We may retain limited information where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, maintain security, or satisfy legitimate accounting or regulatory requirements.

Data contained in backups may remain until those backups are automatically overwritten or deleted.

24. Disclaimers

Zimpra is provided as a business software service.

To the maximum extent permitted by applicable law, we do not guarantee that:

• The Service will always be available.
• The Service will be completely error-free.
• Every report or calculation will be suitable for every business purpose.
• Information entered by users will be accurate.
• The Service will meet every particular business requirement.
• Third-party integrations will always remain available.

You remain responsible for checking important business records and decisions before relying on them.

Zimpra does not provide legal, tax, accounting, transportation, insurance, or other professional advice.

25. Limitation of liability

To the maximum extent permitted by applicable law, Zimpra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or anticipated savings arising from or related to your use of the Service.

To the maximum extent permitted by applicable law, Zimpra’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the subscription fees actually paid by the Customer to Zimpra for the 3 months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded under applicable law.

Nothing in these Terms excludes or limits any liability that applicable law does not allow us to exclude or limit.

26. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold Zimpra and its officers, employees, contractors, and service providers harmless from claims, losses, liabilities, and reasonable expenses arising from:

• Your unlawful use of the Service.
• Your material breach of these Terms.
• Your violation of another person’s rights.
• Data or content that you upload to Zimpra and do not have the right to use or process.
• Your transportation or logistics operations.

This does not require you to indemnify Zimpra for losses caused by Zimpra’s own breach of these Terms or by liability that cannot lawfully be transferred to you.

27. Force majeure

Neither party will be responsible for failure or delay caused by circumstances reasonably outside its control.

These circumstances may include natural disasters, fire, flood, war, terrorism, civil unrest, government action, internet or telecommunications failures, widespread infrastructure failures, epidemics, pandemics, strikes, or failures of third-party infrastructure.

This section does not excuse a customer’s obligation to pay amounts that were already due.

28. Changes to these Terms

We may update these Terms from time to time.

If we make a material change, we will provide reasonable notice through the Service, by email, or by another appropriate method.

The updated Terms will be published on this page with a new effective or updated date.

Your continued use of Zimpra after the effective date of the updated Terms means that you accept the updated Terms, to the extent permitted by applicable law.

29. Governing law

These Terms are governed by the laws of India.

The parties will first try to resolve disputes through good-faith discussions.

If a dispute cannot be resolved through discussion, it will be subject to the dispute-resolution procedure agreed between the parties, if any.

Subject to any applicable arbitration agreement and applicable law, the courts located in Mumbai, Maharashtra, India will have jurisdiction over disputes arising from or relating to these Terms.

30. General terms

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

You may not transfer your rights or obligations under these Terms without our written consent, except where the transfer occurs as part of a lawful corporate restructuring or transfer of substantially all of your business assets and the applicable law permits it.

Zimpra may assign these Terms as part of a merger, acquisition, restructuring, or sale of its business or assets.

These Terms, together with any applicable order, subscription agreement, and Privacy Policy, form the agreement between you and Zimpra concerning the Service.

31. Contact

For questions about these Terms, billing, your account, or the Zimpra Service, contact:

Zimpra / ISUA Solutions Private Limited

Email: sales@zimpra.com

Website: https://zimpra.com